5 Leadership Qualities That Will Build Trust Within Your Network Marketing Business
1. Be a highly competent leader.
- Do not tell others how smart you are. They will figure this out on their own. If you tell others how smart you are, you will build a wall between you and others.
- Speak quickly and in a laser like fashion. By being succinct in your communication, you will be able to speak with clarity and decisiveness. Your customers and team members will listen to you more closely, and your succinct way of communicating will build the trust you are trying to build.
- Ask for advice. Do you avoid asking for advice, because you are afraid of looking like you are incompetent? Studies conducted at Harvard Business School and Wharton School found that people who ask for advice come across as more intelligent and competent than people who do not ask for advice.
- Exercise. If you are feeling like you are not competent, take a quick walk or do ten minutes of jumping jacks. The blood will rush to your brain and make you feel more confident, which will make you feel more competent.
- Change one key behavior that will change up your day. This could be anything from driving a different route to a restaurant to decluttering and redesigning your work space. By changing one key behavior, you will often see life from a new perspective.
- Do something that stretches you and almost scares you a bit. Confidence and bravery come from taking on something you have never achieved before and doing that one thing every day for one month. As you learn new skills, you will become a more competent leader.
- Practice a challenging task for 10,000 hours. In the book “Blink”, author Malcolm Gladwell reminds us that it takes 10,000 hours to master a skill. While this may take you 2-3 years, you will notice over time that a positive shift will occur simply by focusing on one task repeated over and over again.
2. Become a reliable person.
- Manage your commitments. Do not over commit and know what to say “yes” to and what to say “no” to.
- Always be early or on time for every meeting. If you are not on time, you will send the message to others that your time is more valuable than theirs.
- Become the person that people can count on. Avoid surprises and do everything you can do to reach to reach a timeline as opposed to meeting deadlines. If you complete tasks based on deadlines, you will more than likely run out of time. Consider your timeline and double the amount of time you think it will take to complete your tasks.
- Start and finish each commitment. It is not uncommon to see business leaders start a project that never gets finished. Completion is a critical component of reliability. Keep your word and do take the right action steps to make sure you stay focused so that you can complete a task.
- Be honest and truthful in all things. Do not tell “white lies” or exaggerate a story to protect yourself. This one action can break trust in an instant.
3. Be a warm leader.
- “Look people in the eye when you speak to them.
- Show the person speaking that you are listening to them by nodding your head, saying “I understand” or “That must be difficult” or “Wow! How did you do that?”
- Recognize and acknowledge people for a job well done. Be specific by saying “I want to recognize Robert for jumping online yesterday to help us out with the technology glitch we had during our conference call. It really saved the day.” Avoid being vague by saying “Great job Robert.” While this is better than no acknowledgment, Robert may not know the specifics and how it impacted your team. The more specific you can be, the more the recipient will feel about his contribution of time and talent.
- Be present. Don’t become distracted, looking around the room to find someone who is “more interesting”. The speaker will know in seconds that you are not listening and that you are focused on someone else.
- Work on understanding people without judging them.
- Ask others how they are feeling and what they are thinking.
- Be helpful to others.
4. Be a kind person.
- Be kind without becoming a pushover. If you feel as if you are being walked on, stand up and make it known in a calm way that you cannot accept X behavior.
- Show care for others in a genuine manner. Practice being kind without expecting anything from others.
- Be kind to yourself. Learn about yourself and make a list of things that cause you pain and/or conflict. From there, practice kindness to that part of you that may be in angst. Being kind to yourself includes eating well, exercise and journaling daily about the negative aspects of yourself
- Learn kindness from other people. As you consider the people in your life, who is the person who displays kindness every day? Watch their behavior and incorporate their behaviors into your own life.
- Do one small thing each day to show kindness to another person. As you start your day, make a commitment to showing kindness to others.
- Show compassion to others…not just to those who are in need. Being kind to others, including those with whom you disagree, can be an uphill battle. The more you show compassion to others, the more it will become a genuine leadership skill.
5. Be a great listener.
- Learn how to listen. Some people are not great listeners, because they have never learned how to listen. Work with a coach who can teach you how to listen and practice listening with others.
- Be patient with others as they tell their life stories. Do your best not to say “I know where you are going.” This can rush the speaker, and they will quickly know you are not listening.
- Don’t interrupt and don’t use the phrase “I hate to interrupt you.” If you are constantly interrupting people, you will be perceived as someone who does not listen. Wait for a blank space in the conversation and say “I understand” or “Wow! That is a great story.” From there, shift the conversation in the direction you want to go.
- As you are listening, do your best to not fast-forward the conversation or try to finish sentences. Listen to the entire story through from the perspective of “How is this story impacting the greater world of this person? Keep your mouth closed. If you open your mouth during the listening process, your ears will automatically close.
- Ask more questions. Great listeners will ask a lot of probing, clarifying and confirming questions. Say things like “Let me see if I have this straight. You said x.” or “I understand your perspective. It sounds like x is going on. How can I help?” Ask one more question that you currently ask until the speaker confirms you have the story straight.
- Avoid selective listening. The majority of people will tell you that there are certain people who they listen to, and every other speaker lacks credibility. Do your best to listen to everyone regardless of their intelligence, level of success or place in society.
- Ask someone to watch you to read your body language. You may have a washboard brow, body agitation, scanning the room for someone else, blank stare or tapping your fingers or a pencil or pen. Any behavior that you exhibit that is not focused on the speaker will hurt your ability to build trust.
The majority of leaders will tell you that they want to build trust with potential customer, team members and colleagues. The reality is that the majority of leaders exhibit some type of behavior that hurts the trust building process. By developing the five leadership skills presented in this post, you can dramatically improve your ability to build trust.