5 Keys To Building Rock Solid Relationships

5 Keys To Building Rock Solid Relationships

As you are building your network marketing business, you will have the opportunity to interact with a wide variety of people from diverse backgrounds and business styles. To be successful in business will require you to be able to find common ground with customers, team members and peers.

You will experience a high return on your investment of time if you spend it building relationships with others. It will lead to efficiency in communication and an easy exchange of ideas and talent. These 5 action steps will greatly enhance your ability to build strong relationships with others.

1. Become an influencer.

Do your best to find common ground with the people you are coming in contact with so that you can find a way to help others. Ask yourself “What do others need and want, and what is important to others?” As you build relationships, do so from a place of giving and helping others without expecting anything in return. It will pay off as you build a network of people who will willingly follow you to places they have not been before.

2. Pay close attention to how your personal and/or leadership style is affecting others.

It is not uncommon for personal and/or leadership styles to get in the way of your ability to build strong personal relationships. We all make and leave an impression on others when we meet them. Work with a coach on improving any aspects of your personal or leadership style that may be offensive to others, especially personal attributes that may seem cold or insensitive.

3. Cooperate with others.

If others see you as highly competitive and always needing to win or “be right”, they will quickly cut you out of the loop. To become more cooperative, do your best to see the other person’s side before fighting for your own. As you are talking with others, do your best to generate a variety of possibilities as opposed to staking out your position right off the bat.

4. Avoid talking about others at all costs.

If you are talking about a peer, team member or customer to others, this will often come back to bite you later on. No one likes a gossip. The best approach is to approach the person directly and talk to them in a way that is direct, private and polite. Give the person a chance to discuss the situation with you without pointing fingers or calling the person out.

5. Do your best to balance out the winning and the losing.

If you win too often, others will notice or feel they are “losing”. You want others to work willingly with you, not diminished for their actions. Do your best to become someone in the network marketing industry who encourages others’ successes and celebrates the wins on your team and within your peer group.

5 Leadership Qualities That Will Build Trust Within Your Network Marketing Business

5 Leadership Qualities That Will Build Trust Within Your Network Marketing Business

As you build your network marketing business, you are going to be interacting with customers, team members and colleagues. When you build trust within your team, it shows. Potential customers feel willing to talk with you, team members feel secure in sharing their opinions and suggestions with you and peers will be willing to openly collaborate with you on projects. The result? A highly inspired group of people who are productive and are willing to follow you. While there are many behaviors needed to build trust, the most significant ones you need to display to earn and build trust, you will be: 1. Competent 2. Reliable 3. Warm 4. Kind 5. Great Listener Let’s break these 5 leadership qualities down into actionable steps.

1. Be a highly competent leader.

  • Do not tell others how smart you are. They will figure this out on their own. If you tell others how smart you are, you will build a wall between you and others.
  • Speak quickly and in a laser like fashion. By being succinct in your communication, you will be able to speak with clarity and decisiveness. Your customers and team members will listen to you more closely, and your succinct way of communicating will build the trust you are trying to build.
  • Ask for advice. Do you avoid asking for advice, because you are afraid of looking like you are incompetent? Studies conducted at Harvard Business School and Wharton School found that people who ask for advice come across as more intelligent and competent than people who do not ask for advice.
  • Exercise. If you are feeling like you are not competent, take a quick walk or do ten minutes of jumping jacks. The blood will rush to your brain and make you feel more confident, which will make you feel more competent.
  • Change one key behavior that will change up your day. This could be anything from driving a different route to a restaurant to decluttering and redesigning your work space. By changing one key behavior, you will often see life from a new perspective.
  • Do something that stretches you and almost scares you a bit. Confidence and bravery come from taking on something you have never achieved before and doing that one thing every day for one month. As you learn new skills, you will become a more competent leader.
  • Practice a challenging task for 10,000 hours. In the book “Blink”, author Malcolm Gladwell reminds us that it takes 10,000 hours to master a skill. While this may take you 2-3 years, you will notice over time that a positive shift will occur simply by focusing on one task repeated over and over again.

2. Become a reliable person.

  • Manage your commitments. Do not over commit and know what to say “yes” to and what to say “no” to.
  • Always be early or on time for every meeting. If you are not on time, you will send the message to others that your time is more valuable than theirs.
  • Become the person that people can count on. Avoid surprises and do everything you can do to reach to reach a timeline as opposed to meeting deadlines. If you complete tasks based on deadlines, you will more than likely run out of time. Consider your timeline and double the amount of time you think it will take to complete your tasks.
  • Start and finish each commitment. It is not uncommon to see business leaders start a project that never gets finished. Completion is a critical component of reliability. Keep your word and do take the right action steps to make sure you stay focused so that you can complete a task.
  • Be honest and truthful in all things. Do not tell “white lies” or exaggerate a story to protect yourself. This one action can break trust in an instant.

3. Be a warm leader.

  • “Look people in the eye when you speak to them.
  • Show the person speaking that you are listening to them by nodding your head, saying “I understand” or “That must be difficult” or “Wow! How did you do that?”
  • Smile
  • Recognize and acknowledge people for a job well done. Be specific by saying “I want to recognize Robert for jumping online yesterday to help us out with the technology glitch we had during our conference call. It really saved the day.” Avoid being vague by saying “Great job Robert.” While this is better than no acknowledgment, Robert may not know the specifics and how it impacted your team. The more specific you can be, the more the recipient will feel about his contribution of time and talent.
  • Be present. Don’t become distracted, looking around the room to find someone who is “more interesting”. The speaker will know in seconds that you are not listening and that you are focused on someone else.
  • Work on understanding people without judging them.
  • Ask others how they are feeling and what they are thinking.
  • Be helpful to others.

4. Be a kind person.

  1. Be kind without becoming a pushover. If you feel as if you are being walked on, stand up and make it known in a calm way that you cannot accept X behavior.
  2. Show care for others in a genuine manner. Practice being kind without expecting anything from others.
  3. Be kind to yourself. Learn about yourself and make a list of things that cause you pain and/or conflict. From there, practice kindness to that part of you that may be in angst. Being kind to yourself includes eating well, exercise and journaling daily about the negative aspects of yourself
  4. Learn kindness from other people. As you consider the people in your life, who is the person who displays kindness every day? Watch their behavior and incorporate their behaviors into your own life.
  5. Do one small thing each day to show kindness to another person. As you start your day, make a commitment to showing kindness to others.
  6. Show compassion to others…not just to those who are in need. Being kind to others, including those with whom you disagree, can be an uphill battle. The more you show compassion to others, the more it will become a genuine leadership skill.

5. Be a great listener.

  1. Learn how to listen. Some people are not great listeners, because they have never learned how to listen. Work with a coach who can teach you how to listen and practice listening with others.
  2. Be patient with others as they tell their life stories. Do your best not to say “I know where you are going.” This can rush the speaker, and they will quickly know you are not listening.
  3. Don’t interrupt and don’t use the phrase “I hate to interrupt you.” If you are constantly interrupting people, you will be perceived as someone who does not listen. Wait for a blank space in the conversation and say “I understand” or “Wow! That is a great story.” From there, shift the conversation in the direction you want to go.
  4. As you are listening, do your best to not fast-forward the conversation or try to finish sentences. Listen to the entire story through from the perspective of “How is this story impacting the greater world of this person? Keep your mouth closed. If you open your mouth during the listening process, your ears will automatically close.
  5. Ask more questions. Great listeners will ask a lot of probing, clarifying and confirming questions. Say things like “Let me see if I have this straight. You said x.” or “I understand your perspective. It sounds like x is going on. How can I help?” Ask one more question that you currently ask until the speaker confirms you have the story straight.
  6. Avoid selective listening. The majority of people will tell you that there are certain people who they listen to, and every other speaker lacks credibility. Do your best to listen to everyone regardless of their intelligence, level of success or place in society.
  7. Ask someone to watch you to read your body language. You may have a washboard brow, body agitation, scanning the room for someone else, blank stare or tapping your fingers or a pencil or pen. Any behavior that you exhibit that is not focused on the speaker will hurt your ability to build trust.

The majority of leaders will tell you that they want to build trust with potential customer, team members and colleagues. The reality is that the majority of leaders exhibit some type of behavior that hurts the trust building process. By developing the five leadership skills presented in this post, you can dramatically improve your ability to build trust.

The Seven Questions You Need To Answer When You Are Stuck In Your  Network Marketing Business

The Seven Questions You Need To Answer When You Are Stuck In Your Network Marketing Business

The majority of people who have been successful in the world of network marketing will tell you that it is not uncommon for your business to feel “stuck” at times as if you are spinning your wheels and going nowhere. If you do not address the challenges you face, the problem will eventually start to take a toll on you both professionally and personally.

The majority of the time, the slow periods in your business development will pass. However, if they continue to drag on and you don’t address the blocks and stuck points, it is probably time to make some significant changes in the way you think and act.

The following simple question and answer exercise can help impact your business decisions and get you back on track. The sooner you address these seven steps, the more quickly your business will be able to move forward in the direction of success.

1. What are the most significant negative behaviors that you believe are impacting your business?

Some examples may include:

  • Living with an “I can’t” mentality
  • Dedicating your time to mindless activities such as constantly checking email, spending time on “pushing papers” around on your desk
  • Not talking to enough new prospects
  • Not returning phone calls or addressing difficult conversations, because you are afraid of conflict
  • Blaming others for your lack of success
  • Investing more time on “urgent” activities instead of the most important things you need to do to achieve success

2. What specific behavior/behaviors do you need to stop doing in order to begin moving your business forward?

Examples may include:

  • I will stop thinking “I can’t”
  • I will stop constantly checking my email
  • I will stop avoiding tough conversations or phone calls
  • I will stop blaming others for my lack of success

3. What specific behavior/behaviors do you need to start doing in order to begin moving your business forward?

Examples may include:

  • I will shift my thinking from “I can’t” to “I will”
  • I will check email three times each day: at 9:00 a.m., 12:00 p.m. and 4:00 p.m.
  • I will start my day by addressing the most challenging tasks
  • I will dedicate four hours each day to the high value tasks that I know will move me in the direction of success in my network marketing business including prospecting calls, enrollment calls, following up with current and potential customers and planning for the days and weeks to come
  • I will take 100% responsibility for all decision making in my business

4. What needs to change in your environment to help you remove the obstacles to success?

Your environment includes everything surrounding you from your home and office to the books you read and the people you spend the majority of your time with. If you feel that you are not reaching your potential in your business, there may be things in your environment that are creating distraction or causing you to feel stuck. Make a list of everything and every person around you that is helping you succeed or that is hurting your chance of success. From there, begin to declutter and upgrade your environment and your network so that it helps you move in the direction of success.

5. What does your subconscious programming tell you about success and money?

You may have been born and raised in a culture that taught you that money is “evil” or “it does not grow on trees.” On a subconscious level, you may think that wealthy people are just “born lucky” or they are snobbish and entitled. If you have a challenge answering this question, I recommend that you work with a coach who can help you get to the root of your belief system around success and money. In order for you to be successful in your network marketing business, it is critical that you view money and wealth as positive rewards that will lead you to financial freedom and a great life for you and your family.

6. What are the three most important and immediate goals you need to complete in the next month to get your business back on track?

With this step, you will be taking an action step to put pen to paper and write out three very specific goals you need to implement during the next month. As with all goals, you will want to write your immediate goals so that they are:

  • Specific
  • Measurable
  • Achievable
  • Relevant
  • Time Bound

7. Who are the 5 people in your life that you need to surround yourself with so that you achieve your goals?

The people you surround yourself with as you are getting your business back on track is critical to your success. The 5 people you choose should be successful, positive, encouraging, supportive and willing to give you the push that you need to get yourself over this hurdle. This list of people can include family, friends colleagues and team members who you know will help you get where you where you want to go with your business.

This simple question and answer exercise can be used when you are stuck or when you are changing directions.  By answering a few tough questions, you can gain clarity about what you need to do for the future.

7 Fundamental Steps To Improve Your Sales And Attract More Customers To Your Network Marketing Business

7 Fundamental Steps To Improve Your Sales And Attract More Customers To Your Network Marketing Business

Are you someone who is constantly struggling to bridge the gap in your sales to build a long-term business?  If so, you are not alone.

This post will address the seven key strategies to help you build long-term relationships with your team members and customers that will deliver long-term results for your network marketing team, your colleagues and potential customers.

1. Clearly define the difference between success and failure.

When I ask this question of people, they take time to pause as if they have never considered this question. When you think of success, you must be able to truly believe that you can be successful. Believing that you can achieve great success can be challenging, especially when everyone you contact is saying “NO”! Too a large extent, Network Marketing is a numbers game. It is not uncommon to hear 11-12 “NO’s” before you get a “YES”. If you continue with your sales process and experience success, you will become more and more confident along the way, and more new distributors and customers will want to join your team.

You must also define what failure looks like. For some people, failure is hearing two “NO” answers (and they quit) while others just don’t see failure. The strategy here is to shift your thinking from negative to positive and sticking with your process.

2. Write a script that is very similar to others have used with great success.

Don’t reinvent the wheel and do everything to streamline your script. Find someone who is clearly the best with enrolling and cacquiring customers (that may be two different people) and invite them to a next conversation or meeting to simply get to know each other. During this conversation, you will find a wealth of information that you won’t be able to find at a workshop or in a book. Once you have your script, practice your sales or prospecting conversation until it rolls off your tongue with little effort.

3. Clearly define your sales and business plan. Include the following in your plan:

  • Your weekly, monthly, quarterly and annual sales goals. Write out how many people you feel confident in contacting and then triple that number. Consistency and repetition will help you with your sales goals, but only if you write them and place them in a visible location.
  • Determine your daily plan of action. Once you have determined your monthly goals, you must plan the number of sales you want each week and each day of the week.
  • Establish a process for lead generation and sales management strategies. As previously mentioned, do not reinvent the wheel when it comes to attracting customers to your network marketing team. Find someone in your who has experienced success with sales in their small business and ask for direction.
  • Define your target market. We have talked a great deal about target marketing, and I cannot stress this point enough. It is critical that you clearly define who you want to attract (age, gender, current career path, hobbies, interests and geographical location). When it comes to network marketing, the only thing we wish to caution you to avoid attracting people who are desperate or in serious financial trouble.

Design your environment for success.

4. Your environment can either inspire you or drag you down.

It is important to look at everything around you to make sure it is supporting your success. Areas of your life to study include:

Your office

  • Your home
  • Your family, friends and colleagues
  • The books and journals you read
  • Your wardrobe: Is it designed for success and confidence?
  • Objects around you that are creating either a positive or negative attitude

As you consider redesigning your environment, you want to be able to walk into your home or office and feel inspired by its beauty. The same holds true for the people in your life. If you are surrounded by nay-sayers, you probably won’t get very far. If you surround yourself with people who are successful and winning in life, your sales should increase just by being around them.

5. Become one of the most valuable business leaders in the world.

People who are successful in business always seem to find a way to become valuable to their customers and team members. The more valuable you are, the more your team and prospects will reward you. To add value, start by giving to and/or helping others. The goal is for you to become known as a valuable resource… not a pushy salesperson.

6. Develop a listening strategy.

Listening is a critical skill and take time to really listen to the prospect about their greater world. Ask open-ended questions and listen closely for the needs and desires of your potential customers. Many salespeople believe it is their job to talk on and on to show their customers and team members how much they know and how smart they have become through their many years in sales. People don’t really care about your details. They will, however, respond to you if you are listening closely to hear more about what they need and want. During the questioning process, you may hear people talk a great deal about their family, business, hobbies or travels. If you have genuinely find something in common with this potential customer, softly introduce your connections without trying to “One Up” the potential customer. Do your best to stay in question mode, and the prospect will more than likely begin to tell you more AND will begin to ask you questions about yourself. . This is the time to briefly tell him or her about your network marketing business. The fewer words you can use, the more connection you will make with your prospect.

7. Establish a next step before you end the enrolment/sales conversation.

Invite him or her to coffee or lunch with the goal of strengthening the relationship. It may take 7-10 interactions before your prospect gives you an answer. If they say “YES” or “NO”, thank the prospect for their time and continue to stay in touch.

7 Ways To Inspire Your Customers To Promote Your Business

7 Ways To Inspire Your Customers To Promote Your Business

In marketing and business, we all constantly preach the “You are the brand” sermon to our team members. Something struck me today that maybe this statement may not be an absolute. Maybe the owner and employees are not the brand…maybe the customer is the brand”. I am sure I am not the first or only person who has thought this, because you always hear of “walking billboards for your business” and “brand ambassadors” for your company.

So, the question is…how do you get customers to “be the brand” and to inspire them to promote your business to others?

Here are 7 ways that you can inspire your customers to promote your business.

1. Give your customers something they don’t even know they need before they buy

2. As you are promoting your network marketing business, you will interact with people who don’t really know what you are doing or what you are selling. You can begin to attract customers by giving them an experience of you and your brand. Invite them to a webinar, audio call or live event so that they can actually experience your brand.

2. Make your brand relevant.

It is critical for you to look and feel current and relevant. You will be competing in a global marketplace, and you have to stay relevant. Use high touch technology, offer something current and dress in a way that looks new and fresh.

3. Keep innovating.

As you are building your network marketing business, it is critical for you to keep a close eye on what customers are buying and what they really like. Once you have done a bit of research, you can move into brainstorming mode with your team by asking questions. It is so easy to try to give advice, but innovation happens when a great question or problem gets answered. Always be looking for new ways to delight your customers.

4. Act in a way that gets others to like, trust and need you.

Every person on your team and every customer needs to feel like they are number 1 in your book. When speaking, use the person’s name, ask them questions about their lives and families and be quiet as opposed to constantly talking. People will not care how much you know until you show how much you care.

5. Find out what your customers like and don’t like.

It is critical for you to stay on top of what customers want and need and deliver that in spades. Stay away from the things the majority of your customers don’t want, and they will grow to like and trust you enough to refer you to their friends, family and colleagues.

6. Take advantages of all interactions with your team and your potential customers.

When you have a phone conversation, and someone mentions a specific topic, send an article to help them understand their specific topic even more. You may also consider sending a small thank you like a rewards card for a up of coffee from Starbucks, movie passes or just a thank you note for taking time to talk with you.

7. Be visible.

One of the main reasons that some business owners get more referrals is because they are out and about. They are seen at every event, donating their time to a charity or simply walking in the business district of their town. When someone decides they want to be in the type of business you are in, they will think of you first.

If you follow the above 7 steps, your current customers will not only like you more, they will tell their friends, family and colleagues about you.

7 Steps to Setting Priorities To Help Your Network Marketing Business Succeed

7 Steps to Setting Priorities To Help Your Network Marketing Business Succeed

As you are building your network marketing business, I want to emphasize how important it is to set priorities so that the most important tasks get the attention they need.

Setting priorities is basically pretty simple.  You choose your goals and tasks and determine what activities you need to implement each day so that you reach your overall goals for your business.  Setting priorities is an important step in both your business and personal life so that you allocate time to strike that work/life balance we all desire.

You know what is most important to building your business.  I have placed a great deal of emphasis on prospecting and enrolment, because they are, without a doubt, the two things that must be done on a daily basis to achieve your business and personal goals.  However, it is so easy to avoid things you don’t like and replace them with things that you enjoy doing like answering email or addressing interruptions.  When this happens, everything seems urgent, yet nothing really gets done.

When you examine your activities, you will more than likely find several strategies that you can implement to allocate your time effectively.  The following list of seven strategies will give you a jumpstart on how to work on those things that are truly important to your business success.

1. Make a list of all tasks you need to implement to be successful. From here, type your list into two categories:  Important and Urgent.

Important tasks are those things you know you need to implement for your business to be successful.  Urgent tasks are those things that need to be addressed immediately (a family member is suddenly ill or you have an angry customer calling to complain about something that was done or not done).  The urgent things in our life are definitely important to address.  The problem is that urgent things are extremely compelling and grab your attention, so we react to everything that comes our way, and the important things don’t get addressed.  Communicate to your team and family that while you are prospecting or in an enrolment conversation, you do not want to be interrupted.  Establish certain hours of the day to make room for interruptions, and you will be able to address both the urgent and important tasks more efficiently and effectively.

2. Adopt the 80/20 rule.

This rule basically tells you that 80% of the value in your business comes from the 20% of high value activities. Do your best to concentrate on that 20% (such as prospecting and enrollment), and your results will be much greater in the end.

3. Start your day by tackling the high value tasks.

Many business owners gravitate to the easy tasks early in the work day. Instead, start your day with the 20% of high value tasks.

4.Do not allow trivial things to creep into your day.

This could be a video your friend sent you by email or allowing people to interrupt you all day. Establish clear boundaries with the people in your life around what is trivial and what is not.

5. Avoid switching priorities throughout your day.

Constantly jumping from one task to the next throughout your day often results in failure to establish and then implement important, high value priorities.

6, Do your very best to not take on someone else’s requests at the expense of your own important, high value tasks.

Take action firmly and tactfully with those people who are constantly asking for you to help them by taking on their tasks.

7. Remember this: The squeaky wheel usually gets the grease.

Don’t change your day and your priorities because someone is making loud demands of you. This could be family members, friends, colleagues or customers. Before you allow someone to change up your day, think about alternative solutions that will address the person’s needs and allow you to stay on task.